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5 Ways SMBs Can Take Their Business to the Next Level

Posted 16 May 2016 | BY Sansan

Small and medium-sized business (SMB) owners may naturally wish to expand their business. However, it’s easier said than done. Here are five tips for business owners looking to take their company to the next level.

1. Target new markets

For small business owners, targeting new markets is essential when there’s a slump in growth. For instance, if a product or service isn’t working well enough with middle-aged men, maybe it could do better with pensioners. Or maybe the problem is geography, and you might sell better in another part of the world. Expansion into new markets should always be based on solid research and insights for business growth.

2. Use technology to strengthen your relationships

Technology can greatly boost business productivity. Whether it is cloud storage or business processing tools, technology has many advantages. For example, using a cloud-based contact management solution such as Sansan helps businesses maintain valuable contact databases that can then be used to build positive business relationships. This will eventually help with your business expansion plans.

3. Maintain relations with current and past customers

When thinking about expanding your business, one of your priorities should be to establish a strong relationship with your current and past customers. Focus your attention on growing your business with those who have chosen to do business with you before, as they already know what your company can offer.

Remember, it costs more to attract new customers than existing ones. Besides, your current clients can promote you via word of mouth, which can help with acquiring new business leads.

4. Introduce new products and services

By introducing a product or service that has been diversified to complement your existing product line, you can generate new sales leads and improve customer satisfaction. This gives you an instant edge in the marketplace. However, beware that improving products or services requires capital – only go down this route if you are certain your business can afford it.

5. Motivate your employees

Employees are the cornerstone of every business. When you have happy staff members, they will be inspired to work harder, thereby increasing business productivity and driving it towards growth.

Business growth may not be easy, but with these tips you can find yourself nearer to the goal.